Frequently Asked Questions

CozyPhones 4.0 have flat, adjustable speakers inside a soft, stretchy fleece headband. There’s no hard headband or bulky ear cups. Position the speakers over your child’s ears for a comfortable fit during travel, stories, and quiet listening.

CozyPhones 4.0 are designed for kids ages 3 and up. The headband stretches, and the speakers can be repositioned to align with your child’s ears. Fit varies by head size.

Yes. Many parents of sensory-sensitive kids said CozyPhones were the only headphones their child would tolerate because the band is soft and non-intrusive.

Yes. The flat speakers make them comfortable for bedtime listening, road-trip naps, and side-sleeping, a common use-case noted by parents.

The fleece band is soft and breathable. Most parents say their children stay comfortable even during long use, including travel.

CozyPhones 4.0 start in volume-limited Kids Mode by default. Normal Mode is also available for noisy conditions, such as airplanes. Change modes only while the headset is powered off.

CozyPhones deliver clear audio for kids’ shows, audiobooks, learning apps, and white noise. They provide clarity without harsh loudness, and that’s why parents love them.

CozyPhones are not noise-canceling headphones. Their soft headband design provides an alternative to bulky headphones and earbuds.

The soft fleece headband has no hard headband or bulky ear cups. Remove all electronics before washing and follow the product care instructions.

Remove all electronics before washing. Machine-wash the fleece headband gently in cold water with mild detergent. Lay flat to air dry; do not use a dryer.

Reposition the flat speakers inside the headband so they sit over your child’s ears.

CozyPhones 4.0 support Bluetooth listening with compatible phones and tablets. For wired listening, use the included USB-C-to-3.5 mm audio cable with a compatible headphone jack and turn wireless power off.

CozyPhones 4.0 can connect by Bluetooth. For wired listening, use the included USB-C-to-3.5 mm audio cable with a compatible headphone jack and turn wireless power off.

Yes, most airlines allow Bluetooth when your child’s device is in Airplane Mode. For parents worried about connection drops during flights, our wired or wired + wireless models give you a reliable backup so your little one stays calm and entertained the whole trip.

The soft headband and flat speakers let children rest their heads while listening during travel. CozyPhones 4.0 support Bluetooth and wired listening.

Most classrooms allow soft, comfortable headphones for tablet-based learning or quiet activities. CozyPhones’ low profile makes them easy for kids to wear during schoolwork.

Yes. CozyPhones are often used for bedtime stories, calming audio, or white noise, especially for kids who struggle to wind down.

CozyPhones ships within the United States only, with free shipping on all US orders. A tracking email is sent when the order ships.

CozyPhones ships within the United States only, with free shipping on all US orders.

Once your order ships, you’ll receive a tracking link by email. You can also use the order lookup page for updates.

You can request a return or refund within 30 days of delivery. We keep the process simple and quick, so parents don’t have to deal with any extra hassle. Just email support@cozyphones.com and we’ll take care of it.

If CozyPhones don’t work out for any reason within 30 days, just reach out to our support team and we’ll make it right.

Every pair has a 1-year warranty. Email support@cozyphones.com for troubleshooting or a replacement.

Share Mode connects two CozyPhones 4.0 headsets to one Bluetooth phone or tablet to play the same audio. Requires two CozyPhones 4.0 headsets, each sold separately.

Up to 16 hours of Bluetooth listening per charge. Charge with the included USB-C cable. For wired listening when the battery is empty, turn wireless power off and use the supplied USB-C-to-3.5 mm audio cable with a compatible headphone jack.

Cozy Storytime is free with purchase and activated using the included card. Record stories in your voice and invite family to record. Listen to Cozy Originals and Sleep Sounds, which can follow a story. It opens in your phone’s browser; no app download is needed.