Shipping policy
Shipping Policy
Where we ship
We currently ship within the United States only. Available shipping options and prices are shown at checkout for your U.S. address. If you are outside the U.S. and no rates appear at checkout, we cannot ship to that destination at this time.
What shipping costs
Checkout shows the live shipping charge for your cart and address. That is the amount you pay.
For typical U.S. orders, our free shipping options at checkout are:
- Standard or Economy US Shipping at $0.00 (verified on live storefront carts for both a ~$29.99 product and a sub-$29.95 accessory).
- An optional paid upgrade may appear on some carts (for example Priority Handling | Tracked & Insured Delivery at a small fee). Choose it only if you want it.
Free U.S. economy/standard shipping is not limited to carts over $29.95. If a cart app progress bar mentions a $29.95 free-shipping unlock, ignore it. Trust checkout.
Processing time
Orders are typically processed within 2–3 business days. When your order ships, we email tracking. You can also use Order Lookup on our site.
Typical delivery window (after shipping)
For U.S. free Economy shipping, the rate description at checkout shows about 5–8 business days after shipping. Optional Priority (when offered) shows about 3–5 business days after shipping. Some free Standard rates do not show a numbered estimate in checkout; when no estimate is listed, use the tracking ETA after your order ships.
We do not publish carrier brand names. Tracking names the carrier once your order ships.
Missing or delayed packages
If tracking shows delivered but you cannot find the package, or if an order is very late, email support@cozyphones.com with your order number.
Questions