Refund policy
Refund & Returns Policy
Free 30-day returns
For orders placed on cozyphones.com, you have 30 days from delivery to request a return or refund if CozyPhones are not right for your family. Sale and discounted items are covered by the same 30-day refund.
To start a return or refund, email support@cozyphones.com with your order number and reason. We will reply with next steps.
Amazon and other marketplaces
If you bought CozyPhones on Amazon, use Amazon’s return tools for that order. We cannot process Amazon returns through cozyphones.com.
If you bought on another marketplace (for example Walmart or TikTok Shop), use that marketplace’s return process unless we tell you otherwise.
Change of mind (Shopify / cozyphones.com)
- Your item must be unused and in the same condition you received it, in the original packaging.
- Returns are free. Email support@cozyphones.com and we will email you a prepaid return label.
- After we receive and check the return, we refund the product price to your original payment method.
Mail returns to:
CozyPhones™
43300-116 Southern Walk Plaza
Broadlands, Virginia US 20148
Defective, damaged, or wrong item
If your CozyPhones arrive defective, damaged, or we sent the wrong item, contact support@cozyphones.com. We replace first in most cases, regardless of packaging condition. You usually do not need to return the defective unit first. We may ask for a photo so we can help quickly.
1-year warranty
Every pair is backed by a one year warranty against defects or breakage under normal use.
Registration is encouraged (not required) so we can help you faster and send your registration perk. Register at https://www.cozyphones.com/pages/register to receive a 10% off coupon by email after we confirm. Amazon, Shopify, and other official purchases can register. Keep your order number handy.
Warranty help: email support@cozyphones.com.
Questions